Customer service

Does your apartment, building or the property’s yard have any maintenance or repair needs? Please report all defects with our defect report form.

The defect report page has a designated form for complaints related to indoor air quality. Please fill it in carefully.

In any urgent cases, contact the on-call number of your maintenance company directly. The maintenance company’s contact information can be found on the building’s notice board.

Open the defect report page
Find the contact information of your property

Customer service centre

Tel.045 7734 3777
weekdays 8 am–4 pm
info@ta.fi

A regular mobile phone rate is charged by the client’s operator.

Opening hours by location >

Who should I contact?

Sales representative
✓ right-of-occupancy and rental agreements
✓ moving

Maintenance company
✓ notifications about defects
✓  opening doors
✓  maintenance of yard areas

Property manager
✓ apartment inspections
✓ apartment renovations

Property secretary
✓ matters concerning keys
✓  parking spaces
✓  rent, maintenance charges and other payments
✓  resident changes
✓  extracts from the register of occupants

Resident counsellor
✓ matters related to comfort of living or payment issues

Are you looking for an apartment?

Submit a contact request to our sales representative and we will contact you. We process contacts on weekdays between 8 am and 4 pm.

Contact request

Property management and maintenance

The maintenance company has an on-call number where you can get help in urgent matters around the clock. The information of the maintenance company can be found on the property’s notice board. Property managers and property secretaries can be reached during office hours. Our customer service centre is open on weekdays 8 am – 4 pm.

We ask you to send all contact requests and defect reports with the digital service request, if possible. Notifications are processed on weekdays 8 am – 4 pm. Outside these hours and in the case of urgent matters, contact the maintenance company’s on-call number directly.

In the case of sudden and acute damage, call the on-call number of the maintenance company.

You can find the contact information of your building’s maintenance company, property manager and property secretary on the property’s notice board, in the resident information file and with the search function below. Our customer service centre can also direct you to the right person.

Please note that our phone numbers do not accept text messages.

Our offices serve you in these locations

  • Customer service centre

    Tel. 045 7734 3777 (on weekdays 8:00-16:00)
    Email: info@ta.fi

    Customer service center will exceptionally close on December 23rd at 13.00
    and will be closed on Independence Day December 6th, December 24th–26th, 2024, as well as January 1st and January 6th, 2025.
    The customer’s own telephone operator charges the normal mobile phone fee for calls.

  • Espoo

    Address: Kutojantie 6–8, 02630 Espoo
    Tel. 045 7734 3911
    Open: mon–fri 8:00–16:00
    Exceptional opening hours for the end of the year and the turn of the year: Friday 6 December closed, Monday 23 December 8 am to 1 pm, 24-26 December closed, 1 January 2025 closed & 6 January 2025 closed.

    All out Espoo offices have moved to Knitter Business Park, Kutojantie 6-8, 02630 Espoo

  • Helsinki

    Address: Kivikonkaari 38, 00940 Helsinki
    Tel. 045 7734 3777
    Email: myynti.helsinki@ta.fi
    Open: mon–fri 8:00–15:30

    Open other hours by appointment

  • Hämeenlinna

    Address: Kaivokatu 16, 3. floor, 13100 Hämeenlinna
    Tel. 045 7734 3792
    Open: By appointment

  • Jyväskylä

    Address: Keskustie 18 D (2. floor), 40100 Jyväskylä
    Tel. 045 7734 3880
    Open: mon–wed 9:00–15:00, thu-fri 9:00–13:00

    We appreciate it if you contact us before visiting to ensure a smooth service.

    Our office will exceptionally close on 23.12.2024 at 13.00

    Our office is closed 6.12. , 24.-26.12.2024, 1.1. and 6.1.2025

  • Kittilä

    Address: Tunturitie 205, 99130 Kittilä
    Tel. 045 7734 3777
    Open: By appointment

    Our office will exceptionally close on 23.12.2024 at 13.00
    Our office is closed 6.12. , 24.-26.12.2024, 1.1. and 6.1.2025

  • Kuopio

    Address: Kauppakatu 17, 70100 Kuopio
    Tel. 045 7734 3909
    Open: mon–wed 9:00–15:00, thu-fri 9:00-13:00

    We appreciate it if you contact us before visiting to ensure a smooth service.

    Our office will exceptionally close on 23.12.2024 at 13.00

    Our office is closed 6.12. , 24.-26.12.2024, 1.1. and 6.1.2025

  • Lahti

    Address: Erkonkatu 9, 15110 Lahti
    Tel. 045 7734 3900
    Open: mon–fri 8:00–15:30

    We appreciate it if you contact us before visiting to ensure a smooth service.

  • Oulu

    Address: Rautatienkatu 28, 90100 Oulu
    Tel. 045 7734 3733
    Open: mon–fri 8:00–15:30

    Other times by appointment

  • Tampere

    Address: Tuomiokirkonkatu 34 B 2. floor, 33100 Tampere
    Tel. 045 7734 3888
    Open: mon–tues 9:00–15:00, wed–fri klo 9:00–13:00

    Exceptionally, our office will close on December 23rd at 13.00 and will be closed on Independence Day (December 6th), December 24th–26th, 2024, as well as January 1st and January 6th, 2025.

  • Turku

    Address: Puutarhakatu 19, 20100 Turku
    Tel. 045 7734 3822
    Open: mon–fri 8:00–15:30

    Other times by appointment

  • Vantaa

    Key Management is now operating in Espoo and Helsinki. Meetings at the Vantaa office are by appointment only.

    Key Management, Right-of-Occupancy Apartments
    Address: Kutojantie 6–8, 02630 Espoo
    See the contact details for the Espoo office.

    Key Management, Rental Apartments
    Address: Kivikonkaari 38, 00940 Helsinki
    See the contact details for the Helsinki office.

Sivu päivitetty viimeksi: 17.7.2024