Living in rental housing

Are you looking to rent an apartment and you have questions about rental housing? This page contains answers to frequently asked questions about rental housing.

If you cannot find an answer to your question, contact us. We are happy to help you!

How can I see the rental apartment myself?

When you are offered housing, you can familiarise yourself with and find out more about your new housing. You will receive more detailed instructions from the sales representative managing renting of the unit. We can sometimes arrange open viewings of apartments that are already vacant, and we will provide details of these viewings with an apartment advert on our website. No prior booking is needed for these open viewings.

What is the period of notice for rental apartments?

In general, the rental agreements of our rental apartments are valid until further notice. Fixed-term agreements are also possible, in which case the end date is stated in the agreement.

The period of notice for tenants is one calendar month for rental agreements that are valid until further notice. The period of notice is calculated from the last day of the calendar month in which the notice was given. If we have to terminate a rental agreement that is valid until further notice, e.g. because the tenant has repeatedly neglected their obligations, the period of notice during the first year of the rental relationship is three calendar months, and after this six calendar months.

How do I sign a rental agreement?

You can sign your rental agreement online using your online banking credentials, in which case you do not need to come to our office to sign the agreement. You can also sign your rental agreement at our office.

How do I pay my rent?

You will be sent a bank transfer form for paying your rent. When paying your rent, you must use the reference number we provide you with, in order to make sure the payment goes to the right account and is allocated to the right apartment. The rent is due on the second day of each month. If you have any questions about paying your rent or you have any problems with payment, please contact our customer service team to agree on arrangements going forward.

How do I pay the security deposit for my rental apartment?

In order to receive the keys to the apartment, you must have paid the security deposit into our account by the due date. At the end of the agreement, repair costs due to abnormal wear and tear of the unit, collection charges and rekeying costs due to lost keys may be deducted from the security deposit.

How is the security deposit for my rental housing returned?

Once you have taken care of your payment obligation appropriately and handed over the keys to the apartment, which must be in good condition, we will return the security deposit in full within approximately two weeks of the end of the agreement and your possession of the apartment. No interest is paid on the security deposit.

How do I terminate my rental agreement?

If you are considering changing your rental apartment, first have a look at the vacant rental apartments we have, and those that are due to become available soon. The period of notice of a rental agreement is one calendar month. The period of notice is calculated from the last day of the calendar month in which the notice was given. If you have a fixed-term rental agreement, it will end on the end date indicated in the agreement, and no separate notice is required. You must always terminate your rental agreement in writing by filling in the termination form and submitting it to our nearest office.

We aim to look for new tenants as soon as a notice of termination is received. For this reason, viewings may be held during your residency, before your rental agreement ends. We will agree on any viewings separately with the tenant.

How do I return the keys to my rental apartment?

Return all the keys that were handed over to you or that you have had made to our office (including the keys to the car heating plug, patio, balcony, storage room, security lock and post box) on the day of vacating your apartment. Do not leave the keys in the unit unless separately agreed. Please do not lock the security lock when moving out.

As a resident, you are responsible for all the keys that were handed over to you. If you do not return all of the keys you signed for, the costs of rekeying the locks to the unit and new keys will be deducted from your security deposit.